1. Scope
Our garments may be sourced, manufactured or personalised for an individual order. Cancellation and return arrangements depend on the approved specification and stage of work; they should be agreed in the written quotation before payment.
2. Samples
Any sample charge, adjustment against a bulk order or cancellation condition will be stated in the quotation. Please do not assume a blanket non-refundable rule applies to every issue: concerns about incorrect or defective goods will be assessed separately.
3. Cancellations and advance payments
Contact us as soon as possible with your order reference. We will check what work has started, whether materials have been committed and whether changes are still possible. Any proposed deduction for completed or committed work will be explained before the cancellation is settled.
4. Incorrect, damaged or defective items
- If an item arrives damaged, is defective or differs from the approved specification, contact us promptly with the order reference, affected quantities and clear photographs. Keep the affected items and packaging available for assessment. We will review the issue and discuss an appropriate remedy, which may include correction, replacement or refund.
- Please retain the affected goods and packaging and contact us before arranging a return.
5. Personalised orders and changes of mind
Artwork errors already present in an approved design, a later change of preference, or an approved size selection are assessed differently from a production defect. Personalisation may prevent resale. Cancellation costs and eligibility are assessed against the accepted quotation and completed work; statutory remedies remain unaffected.
6. Refund processing
Please contact us before dispatching a return so that we can confirm the address, handling and shipping arrangements. For an approved refund, we will confirm the amount, payment route and expected processing time in writing. Bank or payment-provider processing may add time.
7. Contact and resolution
Email hello@90degrez.com or call +91 93194 71133, +91 98184 73534 or +91 98102 55011. Include your order reference and a short description of the concern. This policy does not limit applicable statutory rights.